Customer Relationship Management

PHD is committed to the provision of excellent customer support services. Experienced and qualified sales and marketing personnel work closely in conjunction with our clients ensuring that quality laboratory services are available to all healthcare providers and clients. The ongoing, continual success of our sales and marketing teams, ensure the continual growth of our client base and widen the reach of our quality driven laboratory services.

Logistics Expertise

PHD have implemented an effective logistics service to support the quick collection and delivery of test results across the region. We are able to pick up samples daily from Saturday to Thursday at any given time by the laboratory with test samples stored in our temperature controlled storage boxes until they are delivered on time to the laboratory.
Our quality assurance department then ensures that all samples are received in a stable condition. PHD have a complete Lab Information System that is interfaced with all the analyzers and laboratory testing machines within the lab. This means all results can be efficiently sent automatically to each laboratory through our online laboratory results portal.